Is there a list of Discover & Go attractions?

Yes! Log into Discover & Go and click on "All Attractions" to see the list.

Can I cancel an active Discover & Go reservation if I have not yet printed the pass?

You can cancel a pass, ONLY if you have not clicked on the "Print/Download" button and agreed to the warning that passes cannot be cancelled after viewing or printing. Library staff cannot cancel passes for you. Passes cannot be canceled after the fact.

We recommend you do not print your pass until right before your reservation. That way, you always have the option to cancel reservations yourself, should your plans change.

To cancel a pass, login to your Discover & Go account and click on "Cancel Pass."

PLEASE NOTE: You should cancel your pass if you are not going to attend. Otherwise, once the date passes, the system will count it as a used pass.

Here is further information on canceling and printing: https://youtu.be/DT8ayGjefAU

When are Discover & go passes for a new month available?

New passes are visible on the 1st day of the current month. Available passes for the next three months can then be seen.

For example, on October 1, available passes for the months of October, November, and December are visible. Although the passes for October and November may have already been reserved, new passes will appear for December.

If passes for the current month are not available you can still check for those periodically too, as other users sometimes cancel their Discover & Go reservation, thus making a pass available again.

How do I cancel and reschedule a Discover & Go reservation?

To cancel and reschedule your reservation for a specific attraction, take the following steps:

• Log in to your Discover & Go account
• Click on the "My Reservations" link
• Click on the "Cancel Reservation" button
• Go back to the "All Attractions" view and immediately reschedule your reservation for an alternate date

PLEASE NOTE: You cannot cancel a reservation if you have already clicked on the "print/download" button. We strongly recommend not clicking the "print/download" button until right before your visit. That way, you always have the option to cancel.

Here is more information on cancelling passes: https://youtu.be/DT8ayGjefAU.

How do I print my Discover & Go pass?

Your Discover & Go pass can only be printed by using the green "Print/Download" button within your Discover & Go account:

• Log in to your account from your participating library's website
• Choose an attraction and a date and then click on the green "Reserve" button to make a reservation
• Click "View Pass" button when ready to print 

You cannot print from your browser's print option, nor from the "Ctrl+P" keyboard shortcut.

NOTE: You cannot cancel your reservation once the "Print/Download" button has been clicked. We recommend not printing your pass until right before you visit the attraction. That way, you can cancel if necessary. 

Here is further information on printing and cancelling: https://youtu.be/DT8ayGjefAU

Can I use my Discover & Go pass on a different day than the reservation date?

No. If you decide to go on a different date, you must cancel your existing reservation, then make a new reservation for any other available date. NOTE: You cannot cancel your reservation if you have already printed/downloaded your pass. Do not print/download your pass until right before you plan to visit the attraction, in case your plans change.

Full list of FAQs

Please contact your local branch or Library Technical Services for assistance.